1) Single sessions
- Refunds: Cancel ≥24 hrs: full refund to original payment method.
- Late cancel/no-show (<24 hrs): session forfeited or one holiday grace per client.
2) Packages & Holiday Packs
- 7-day comfort window (unused): full refund to original method.
- After 7 days or if partially used: prorated store credit for unused sessions at the discounted per-session rate, minus any free/bonus session value. No cash refunds once any session is used.
- Shareable: packages are shareable with immediate family; credits remain with the purchaser.
- Validity: 12 months from purchase; expired sessions convert to store credit at 50% of the remaining discounted value for another 6 months.
3) Free/Bonus sessions (holiday promo)
- “FREE first session” and the +10% gift-card bonus are promotional values and not redeemable for cash. If a package is refunded/credited, the free/bonus value is reversed before calculating any credit.
4) Gift cards (incl. holiday +10% bonus)
- No expiration, no service fees.
- CA law: remaining balances under $10 must be redeemable for cash on request.
- The +10% holiday bonus is promotional value: not cashable, valid on services/packages only, and not combinable with other discounts.
- Lost/stolen cards: treat as cash; we can reissue if proof of purchase is provided.
(CA references: Cal. Civil Code §1749.5 — no expiration/fees; cash-out balances under $10. Federal CARD Act: 5-year minimum on gift-card funds.)